Refund policy

Online Refund Policy.

We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 7 days from the day after delivery of the item(s). Once we are informed of your decision to cancel and return your order, you have a further 7 days from the date you cancelled to return any item(s) to us.

 They must be in a re saleable, as sold condition. By this we mean:

• It is in the original and unopened packaging,

• You have not used the product.
  

Refunds will be processed back to the same payment method that was used for the original order and will be issued within 3 days, once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse.

In Store Purchase Refund Policy.

If you have changed your mind or if you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 7 days*. The unwanted item(s) must be accompanied by the original receipt and returned in a re saleable, as sold condition. By this we mean:

• You have not opened and used the product .

We are unable to refund or exchange imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model). Returns, unless faulty are not permitted on custom orders where an item has been ordered to your exact specifications or on any nonstandard combination order. Similarly, any item which has undergone installation/assembly cannot be returned unless a fault has occurred. Refunds will be processed once the goods have been returned to us.

For "Change of mind" return you will be liable for a 15% surcharge restocking charge as some items would have been imported from UK and would have incurred duty costs which we would have covered for you.

Returns transport costs is down to the customer unless it is faulty or wrong product shipped by ourselves.

Mattresses that have been opened will not be exchanged or a return accepted under any circumstance.

Any fault in a mattress will only be attended to as long as it is not stained so we therefor recommend purchasing a good mattress protector to not only protect your mattress but your warranty also .

To avoid any issues we recommend that you measure twice to be sure that your chosen items will fit your space in the home.

All our products come with a 12 month manufacturers warranty from time of purchase.

Should a problem arise we will always work with our customers to resolve it as easily and quickly as possible.

We will ALWAYS treat our customers as we would want to be treated ourselves.

Should you have any issues you can call 016948566 / Watsapp us on 0852604610 where you can speak with one of our staff who will follow your complaint through to the end until the issue is resolved. Or email us at helloluxuryinteriors@gmail.com.

Some tips to help avoid any issues.

When it comes to buying furniture for your home always measure and measure again to be sure it will fit. 

Some items can look smaller in our store until you get it home to your house 

We can help and advise you with your selection.  

If you are collecting from our store and you want the product opened before you transport it please let us know as you will be responsible for any damages that may have incurred during transport once it leaves our warehouse.

We can not refund or replace any items that has been collected by you that could have been damaged in transit.

Any questions regards to our shopping policies please do not hesitate to contact us on 016948566 or WhatsApp 0852604610 or email   helloluxuryinteriors@gmail.com