Delivery and Refund Policy T&C apply

Delivery and Returns Policy

Please allow 7-10 working days for delivery of items that are in stock.

Mattresses if not in stock, can take a little longer as they are made to order. This delivery time will vary from time to time depending on time of year.

We have a collection of Mattresses in stock for immediate delivery , please call our store for more details.

We will inform you of any further delays should they occur.

A charge could apply to each delivery in certain parts of the country.

What time of day will I receive my delivery?

We will ring you in advance of your delivery and give you prior notice of delivery.

Because of traffic delays etc we can not give an exact time.

Please let us know what days are best and we will try accommodate you.

Do you ever send items in multiple deliveries?
In order to deliver your order as quickly as possible, we may occasionally ship larger orders using different delivery companies and therefore you may receive your items separately. This decision will be determined by the size, weight and quantity of the items that you have purchased. Please note, this will not increase your shipping charges.

Why has my order not been delivered and returned to you ?

The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature or the customer was not at the destination of delivery. If this happens, please contact us at hello@luxuryinteriors.ie and we will track your order immediately. Please note if a customer is not home after transport making prior plans to visit another delivery cost could incur.

I have received the wrong items

If you believe you received the wrong items please email hello@luxuryinteriors.ie and we will investigate further.

Online Purchases Returns Policy

Returning A Product

If you have changed your mind about an online purchase, you have 7 days from the day you received your product(s) to inform us of your intention to return your purchase. THIS EXCLUDES MATTRESSES, BEDS, END OF LINE STOCK & FLOOR MODELS.

For hygienic reasons we can not take back Beds or Mattresses.

You can contact us by emailing us at helloluxuryinteriors@gmail.co

It is your responsibility to return the item(s) in perfect condition however we are aware that many of our customers do not have the means to return some items, and so we can arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of between €49 to €99 will be made to cover the cost of collecting in Leinster area. For other areas please check with us for collection costs.

Please note . The cost of shipping the goods to you will not be refunded . Only the cost of the product

To receive a full refund, the item(s) in question must be in its original and unopened packing. 'as new' condition and be in their original, undamaged packaging.

There will be a 15% restocking charge as some good would have been imported for you and some taxes or duties would have been paid by us.

Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned.On inspection of the goods if there are any damages ,marks or scratches these goods can not be returned or refunded.

Received order is damaged

In the unlikely event that you receive an order that is damaged, please contact us within 24 hours of receiving your order. You can email us at helloluxuryinteriors@gmail.com and please include your details, order number, phone number and photos of the damaged item.

If you cannot return your item, please contact us and we will arrange an uplift. A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.

Received a faulty or incorrect item

In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 24 hours of receiving your order. You can email us at helloluxuryinteriors@gmail.com and please include your details, order number, phone number and photos of faulty/incorrect item.

Do not use the product

Faulty or incorrect item(s) can be returned on the condition that the item has not been used

If you cannot return the faulty or incorrect item to us please contact us and we will arrange an uplift. If the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

If the problem cannot be resolved over the phone, we will have one of our technicians carry out an inspection. If the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.

My item does not fit

The measurements for all of our products are listed at the bottom of each of our product pages. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways etc...)

Please measure and measure again .

Items that cannot be returned:

Custom made orders, floor models or display models cannot be returned.
For hygiene reasons, mattresses,Beds and mattress toppers which have been removed from their original packaging may not be returned at any time.

*In Store purchases of end of line items are non-refundable, a store credit note will be issued to you instead of a refund.

*Please note: For in-store and online purchases, where a product is out of it’s packaging, a restocking charge of 30% will be applied.

" MEASURE TWICE TO BE 100% SURE YOUR ITEM WILL FIT "

For further clarification you may call us on 016948566 or WhatsApp 0852604610