Online Purchases Returns Policy
Returning A Product
If you have changed your mind about an online purchase, you have 7 days from the day you received your product(s) to inform us of your intention to return your purchase. THIS EXCLUDES MATTRESSES AND BEDS .
For hygienic reasons we can not take back Beds or Mattresses.
You can contact us by emailing us at [email protected]
It is your responsibility to return the item(s) in perfect condition however we are aware that many of our customers do not have the means to return some items, and so we can arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of between €49 to €99 will be made to cover the cost of collecting in Leinster area. For other areas please check with us for collection costs.
To receive a full refund, the item(s) in question must be in its original and unopened packing. 'as new' condition and be in their original, undamaged packaging. For online and in-store purchases, where a product is out of it’s packaging or the seals are broken, a restocking charge of 30% will be applied. On inspection of the goods if there are any damages ,marks or scratches these goods can not be returned or refunded.
Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned.
Received order is damaged
In the unlikely event that you receive an order that is damaged, please contact us within 24 hours of receiving your order. You can email us at [email protected] and please include your details, order number, phone number and photos of the damaged item.
If you cannot return your item , please contact us and we will arrange an uplift. A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.
Received a faulty or incorrect item
In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 24 hours of receiving your order. You can email us at [email protected] and please include your details, order number, phone number and photos of faulty/incorrect item.
Do not use the product.
Faulty or incorrect item(s) can be returned on the condition that the item has not been used
If you cannot return the faulty or incorrect item to us please contact us and we will arrange an uplift. If the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
If the problem cannot be resolved over the phone, we will have one of our technicians carry out an inspection. If the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.
My item does not fit
The measurements for all of our products are listed at the bottom of each of our product pages. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways etc...).
If the item does not fit, and you purchased it online, it can be returned within the 7 days cooling off period. It must not have not been used and and unopened. It must be in a perfect resalable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect re saleable condition.
MEASURE TWICE !
Items that cannot be returned:
- Custom made orders, floor models or display models cannot be returned.
- For hygiene reasons, mattresses,Beds and mattress toppers which have been removed from their original packaging may not be returned at any time.
*In Store purchases of end of line items are non-refundable, a store credit note will be issued to you instead of a refund.
*Please note: For in-store and online purchases, where a product is out of it’s packaging, a restocking charge of 30% will be applied.
" MEASURE TWICE TO BE 100% SURE YOUR ITEM WILL FIT "
Thank you for your business.